Reference

Terms and Conditions That Cover Your Account

These terms set out what you agree to when you open and use your beku 4d account — covering how your account is managed, which payment methods apply, and how we handle disputes.

Account eligibility rulesDANA, OVO, GoPay payment termsDispute and account closure processRegion and access conditionsData handling obligations
beku 4d Terms and Conditions That Cover Your Account
HOW WE MANAGE COMPLIANCE

Account Security, Data and Your Rights

Data Retention Policy

We retain your account data for as long as your account remains active and for a period after closure as required by applicable obligations. You may request a summary of your stored data via the email contact channel.

Cookie and Tracking Terms

Our platform uses cookies to maintain your session across mobile and desktop. By continuing to use your account, you accept our cookie practices. You may adjust browser settings to limit non-essential cookies at any time.

Account Security Obligations

You are responsible for keeping your login credentials private. If you suspect unauthorised access, contact support immediately. We use SSL encryption across all account pages, including the DANA, OVO, and GoPay payment flow.

Requesting Changes to Your Data

To correct, update, or request deletion of your personal data, submit your request in writing through the email channel. We will confirm receipt and respond with the outcome within a reasonable period.

TERMS CONTACT PATHS

Reach Us About Your Terms Questions

Team online

Live Chat Support

Open the chat widget from your account dashboard to ask about any clause in these terms. Our Indonesia support team handles account and payment term queries around the clock.

Email for Formal Disputes

Submit a formal written dispute or terms clarification request via email. We respond to account-related correspondence within a reasonable time and log every inquiry for reference.

Account Help Centre

The help centre inside your account contains a summary of key terms sections — including DANA, OVO, and GoPay payment conditions and what happens when a transaction is disputed.

Common Questions About These Terms

These answers address the account, payment, and access questions we receive most often about our terms. If your question is not covered here, reach our Indonesia support team through the live chat channel in your account.

Yes. Every DANA, OVO, and GoPay transaction on your account is governed by these terms. The wallet name used must match your registered account name, or the transfer may not be credited.

You have the right to close your account before the updated terms take effect. Close it through your account settings page. Continued use after the effective date means you accept the revised terms.

Yes. We may suspend or close accounts that violate these terms, including cases of mismatched payment details, suspected unauthorised access, or access from ineligible regions under local law.

Send a written request to our email support channel. We will confirm receipt and provide your data summary within a reasonable period, in line with our data retention and handling obligations.

Yes. Whether you access your account through a mobile browser or desktop, the same terms apply. There is no separate set of terms for mobile-only account activity or wallet payments.

Availability depends on local law and is only accessible in eligible regions where local regulation permits. We do not confirm eligibility on behalf of individual accounts — you are responsible for checking your own access status.